Zhang Hui
This paper aims to explore the introduction of the advanced management philosophy of Total Quality Management (TQM) into the management of university computer laboratories. By analyzing the core principles of TQM—"company-wide participation, whole-process control, and all-round management"—it constructs a laboratory quality management system focused on "students and teachers as the center" and targeting "continuous improvement."
Total Quality Management ; Laboratory Management; Continuous Improvement; Service Quality